Tour reservation

1. Online Reservation and Payment

   •Full payment of the boarding fee is required at the time of reservation via credit card or PayPay through online immediate payment.
   •The payment will be treated as part of the boarding fee, cancellation fee, or penalty fee.

2. Reservation Confirmation

   •Your reservation is confirmed once Kitayama Village accepts your application and receives your payment.
   •Your booking will be completed once your payment by credit card or PayPay is confirmed and you receive your reservation number. Please make sure to keep the reservation number for your records.
   Please carefully review the cancellation fee schedule before making a reservation.

•Boarding fees are determined based on the date of boarding:
oChildren (ages 10 to 12): 3,300 JPY per person (tax included)
oAdults (13 to 75 years old): 7,700 JPY per person (tax included)

1. Participation Conditions

   •Passenger must be in good health and physically fit, aged between 10 to 75 years old.
   •Pregnant individuals and those under the influence of alcohol on the day of the ride are not allowed to participate.

2. Participation of Minors

   •Participants 15 years old or younger must have a parental consent form if applying alone.

3. Application Restrictions

   •Applications may be declined due to operational reasons of Kitayama Village.

•Payment must be made online via credit card or PayPay at the time of reservation.
•Reservations by phone or through travel agencies must be paid by the specified due date using the designated payment method.

•The operation schedule or services may be changed or canceled due to weather conditions, war, natural disasters, or other circumstances beyond Kitayama Village's control. In such cases, prior notice will be provided except in emergencies.

1. Cancellation Before Departure

   •Customers can cancel their reservation by paying the following cancellation fees. The prepaid boarding fee will be applied to the cancellation fee, and any shortfall must be paid additionally.

   Cancellation Date	Fee Rate	Cancellation Fee (Adult)
   3 days before	30%	2,310 JPY
   2 days before	30%	2,310 JPY
   1 day before	50%	4,230 JPY
   No Show/No cancelation	100%	7,700 JPY

   (For children: 30% period = 990 JPY, 50% period = 1,650 JPY. Cancellation fees are rounded down to the nearest yen.)

2. Cases Where No Cancellation Fee Applies

   •If the operation schedule is changed (Following Section 5).
   •If the operation becomes impossible due to Kitayama Village’s responsibility.

3. Cancellation After Departure

   •If a passenger leaves midway for personal reasons, no refund will be provided.

Kitayama Village may cancel reservations or suspend operations in the following cases:

1. When operation is difficult due to typhoons, strong winds, or river condition.
2. When a customer does not meet the age or eligibility requirements.
3. When a passenger is deemed unfit to board due to poor health.
4. When a passenger disturbs other guests or interferes with operations.
5. When a passenger obstructs the raft master’s steering or staff’s duties.
6. When a passenger is affiliated with anti-social organizations.
7. When natural disasters, government orders, or other uncontrollable circumstances make safe operation impossible or highly uncertain.

1. If Kitayama Village causes damage to a customer due to intent or negligence, compensation will be provided. However, claims must be made within two years from the day after the damage occurs.
2. Compensation will be limited to the insurance coverage included in the boarding fee.
3. Kitayama Village is not liable for damages caused by:
   oWeather-related changes or cancellations due to natural disasters, typhoons, or river flooding.
   oGovernment orders or quarantine due to infectious diseases.
   oTheft, loss, damage, or malfunction of personal belongings.

1. The shuttle bus departs on schedule. Please complete boarding procedures within the reception time.
2. The ride operates in rainy weather, but will be canceled with a full refund in case of typhoons or severe flooding. Partial refunds apply if the ride is canceled after departure.
3. No refunds will be given if late arrival due to traffic prevents boarding.
4. Please store luggage in vehicles or coin lockers.
5. Kitayama Village is not responsible for customer disputes or lost personal belongings.

Kitayama Village has established the following privacy policy regarding the handling of personal information related to Kitayama River Log Rafting.

1. Definition of Personal Information •Includes name, age, gender, address, phone number, email, school name, bank account, and credit card information.
2. Purpose of Use
   •For contact regarding reservations and boarding.
   •For insurance and operational procedures.
   •For customer feedback and surveys.
   •For promotional use (photos and videos taken during the ride may be used in brochures and PR materials).
   •For service improvement and advertising.
3. Sharing and Disclosure of Personal Information
   •Kitayama Village does not provide personal information to third parties without customer consent, except in the following cases:
   oWhen linked with external authentication services.
   oWhen government agencies require disclosure by law.
   For inquiries regarding this privacy policy, please contact:
   Kitayama Village Tourism　Information Center – ＋81-0735-49-2324